Hitachi Data Systems' (HDS) Storage Management Process Consulting Services, through its adoption of the internationally recognized IT Information Library (ITIL) best practices model for IT Services Management, can help organizations optimize their storage management solutions.
Building on HDS deep understanding of storage requirements, the Consulting Services group offers three distinct services: Assessment (analysis of current ITIL processes as applied to existing IT practices for storage management); Process Definition Service (outline of optimal storage management processes); and Health Checks (periodic monitoring).
Taken together, these HDS-applied ITIL best practices help companies reduce operational costs, achieve consistent service levels, improve user satisfaction, better align IT processes with business processes, and make more efficient use of resources, including personnel.